FAQ

VESTHOLM

FAQ

FAQ


SHIPPING & DELIVERY

Which courier do you use for shipping the order?
For most EU orders we use GLS and outside of EU we will send via Post Nord.

Can I pick-up my order personally?
Yes you can. Please choose the 'pick-up' option during check-up. When the order is ready for pick-up we will send you an email and arrange the details. The pick-up address is:

VESTHOLM
Finlandvej 44
5500 Middelfart
Denmark

What if my order has been damaged by the courier?
Please send an email to info@vestholm.com with images of the package and damage. We will need for raising a claim with the courier company.

When can I expect to receive my book order?
We will carefully wrap and ship your book  order within 2-3 working days. Add to that 3-4 days for the courier to bring the package to you. 

When can I expect to receive my fine-art prints?
The printing, quality checking, signing, numbering and careful wrapping of your order will be done within 5-7 working days. Add to that 3-4 days for the courier to bring the package to you. 

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ARTWORK, PAPER & SIZE

Can all of your artwork be ordered as fine-art print?
Yes, in most cases. If you have found a favorite on e.g. Instragram and cannot find it in the shop, just send an email to info@vestholm.com with a screenshot and the size you are interested in.

Can I choose colour or black/white on all images?
Yes, in most cases that is an option. Send an email to info@vestholm.com if you have a specific request not found in the shop.

What type of paper is used for the fine-art prints?
All printed on thick, 300g, acid free, art-paper of the best quality. Printed at one of the best printing houses in Copenhagen for art and photo print.

Is it possible to order a different size than offered in the shop?
Yes, please send an email to info@vestholm.com and let us know what size you would like to order and we will get back to you with a price.

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SIGNED ARTWORK

Are the fine-art prints signed?

Yes, the final print are signed on the back and will include 7mm space/paper on all sides. This opens for your personal choice of a mount and frame.
If you prefer the signature directly on artwork (e.g. lower right corner) please leave a comment about this during check-out.

Can I have the book signed?
Yes of course, we will be happy to sign your book.
Please ask for a signed book in the comments field during check-out.

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RETURN POLICY

Can I return a fine-art print?
Unfortunately not. All prints are made to order, individually quality checked and signed. and therefore we do not offer refunds on a fine-art print.

Can I return the book SECRETS?
Yes. If you do not want to keep your limited edition of SECRETS, please send our baby back home. Please send an email to info@vestholm.com within 5 days upon receipt, including  your name and the limited edition number of the book you have received.

Please make sure wrap the book carefully for the shipment and return it to:

VESTHOLM
Finlandvej 44
5500 Middelfart
Denmark

Upon receipt of the returned book we will check that it is still in perfect condition. If so, we will send you an email and arrange the refund. We will not make refunds on the book if the plastic wrap has been removed or it has been damaged in any other way.

Can I return a signed book?
If you have asked for a signature in the book your order is in the category 'made to order' and therefore not refundable.


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PRIVACY POLICY

Do you store my personal data?
We care about your privacy and will only be using your personal data for the processing of your order and communication related to the order.